Terms of Service
Effective date: September 1, 2026 · SHIFT PSM LLC
These Terms of Service govern your use of the SHIFT platform operated by SHIFT PSM LLC ("SHIFT", "we", "us") — including booking appointments with businesses that use SHIFT and receiving related communications.
The Service
SHIFT provides scheduling, booking, payment, and communication tools to independent businesses. When you book through SHIFT, your appointment is with the business you select, not with SHIFT; that business is solely responsible for the services it provides. SHIFT provides the platform that facilitates the booking.
Accounts & Eligibility
You must provide accurate, current information when creating an account or booking an appointment, and you are responsible for activity that occurs under your account. You must be old enough to form a binding contract to use the service.
Acceptable Use
You agree not to misuse the platform, including by attempting to access other users' data, interfering with or disrupting the service, or using it for any unlawful purpose.
Payments
Payments are processed by our payment provider, Stripe. Charges, deposits, refunds, and any no-show or cancellation fees are set by the business you book with and are subject to the policies presented at the time of booking. SHIFT facilitates these payments but is not the provider of the underlying services.
SMS / Text Messaging
SHIFT sends appointment and promotional text messages on behalf of the business you book with. When booking you can choose to receive appointment text messages (booking confirmations, reminders, and delay alerts) by ticking "Text me about my appointment" beside the phone number field, as described in the SMS / Text Messaging Program section of our Privacy Policy. The box starts unticked and ticking it is optional; leaving it unticked does not prevent you from booking. Reply STOP to opt out at any time; reply HELP for help, or contact support@goingshift.com or (703) 634-3267. Message and data rates may apply; message frequency varies.
Promotional text messages are a separate program with a separate opt-in. When booking you can also choose to receive special offers, loyalty rewards, birthday deals, waitlist openings and review requests from the business you book with by ticking "Promotions and offers by text". That box is separate from the appointment-message box: it also starts unticked, ticking it is optional, ticking one box does not tick the other, and leaving it unticked does not prevent you from booking. Promotional messages are never sent without this opt-in. Reply STOP to opt out at any time, or HELP for help. Message and data rates may apply; message frequency varies.
Disclaimers & Limitation of Liability
The SHIFT platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
SHIFT does not provide the services booked through the platform and is not responsible for the acts or omissions of the businesses you book with. To the fullest extent permitted by law, SHIFT PSM LLC and its operators will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, arising out of or relating to your use of the platform.
Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the effective date shown above. Your continued use of the platform after changes take effect constitutes acceptance of the revised Terms.
Contact
Questions about these Terms can be directed to SHIFT PSM LLC:
Email: support@goingshift.com
Phone: (703) 634-3267