Privacy Policy

Who We Are

SHIFT is a scheduling, booking, and business-management platform operated by SHIFT PSM LLC. Independent businesses — such as barbershops, salons, and other service providers — use SHIFT to manage appointments, payments, and client communications.

This policy applies to the SHIFT platform and the SHIFT-powered booking and messaging experiences provided to clients of those businesses.

Information We Collect

When you book an appointment or interact with a SHIFT-powered page, we collect: contact details you provide (name, email address, and phone number); appointment details (service, date, time, and provider); payment information, which is processed by our payment provider Stripe (we do not store full payment card numbers); and basic technical information such as device type, browser, and pages visited.

SMS / Text Messaging Program

SHIFT sends transactional text messages on behalf of the businesses you book with. These messages include booking confirmations, appointment reminders, delay alerts, and secure payment links related to an appointment you requested — for example, after booking by phone or online with a business that uses SHIFT. SHIFT also sends promotional text messages on behalf of those businesses, only to clients who separately opt in to them.

Consent: when you book an appointment you can choose to receive appointment text messages by ticking "Text me about my appointment" beside the phone number field. The box starts unticked and ticking it is optional; leaving it unticked does not prevent you from booking. Promotional messages require a separate checkbox that also starts unticked, and are never sent without it.

Opt-out: reply STOP at any time to stop receiving messages. You will receive a single final message confirming your opt-out. We keep a record of your opt-out so that it is honored.

Help: reply HELP for assistance, or contact us at support@goingshift.com or (703) 634-3267.

Message and data rates may apply. Message frequency varies based on your booking activity. Carriers are not liable for delayed or undelivered messages.

We do not sell or share your mobile number or your SMS opt-in information with third parties or affiliates for marketing purposes.

How We Use Information

We use the information we collect to provide and operate the booking service; send the transactional notifications described above; process payments; prevent fraud and abuse; improve the service; and comply with our legal obligations.

How We Share Information

We share information with: the business you book with (your appointment and contact details); service providers that act as processors on our behalf, including Stripe (payment processing) and Twilio (voice and SMS delivery); and government authorities or other parties where required by law or to protect our rights.

We do not sell your personal information.

Data Retention & Your Rights

We retain personal information for as long as needed to provide the service and to meet our legal obligations. Records evidencing an SMS opt-out are retained even when other data is deleted, so that your opt-out continues to be honored.

You may request access to, correction of, or deletion of your personal information by contacting us at support@goingshift.com. We will respond consistent with applicable law.

Security

We use technical and organizational measures designed to protect personal information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Contact Us

Questions about this Privacy Policy or our SMS program can be directed to SHIFT PSM LLC:

Email: support@goingshift.com

Phone: (703) 634-3267